Sedation Dentistry Waco TX

It’s actually unbelievable. I went there for a cleaning. Insurance covered the whole thing. Then the assistant said “we need your credit card to pay $75 for numbing”. I was still sitting in the chair and didn’t get the cleaning yet but I was like ok. So they charged my card, and the doctor came back in and began to work on my teeth (very gently) but I was like aren’t you going to do numbing? He said no, why would I do numbing, there’s no need for numbing! And I said they just charged me $75 for numbing. He seemed confused and asked them why they did that and no one had an answer but he said they’d just refund it after. Fine by me. There was no need for numbing at all. When I go to leave, I say “can you refund me now?rdquo; And they tell me there will be no “manager” there for 2 hours and that their manager will do it when they get back. It’s been over 2 weeks and my credit card bill is about to come due. I have called many times and cannot get anything besides an AI bot. There is nowhere to contact on the website besides the AI phone number. The AI bot told me days ago “a manager will call you back” and nothing. Just such a complete scam. The actual dentist work was fine I guess but it’s just a complete joke that the main dentist told them to refund me and they just won’t do it. Now I have to file a claim with my credit card company. What a joke

The only reason I'm giving 2 stars instead of 1 is because Tabitha and the front desk team deserve 5 stars. When I arrived, I heard someone behind the desk angrily snapping at an Amazon Alexa to change the station. It made me jump, and even the front desk staff seemed caught off guard. After being placed in a room, Tabitha took my x-rays and was friendly, professional, and genuinely enjoyable to work with. When she had some difficulty with the x-rays, she asked the office manager, Kassi, for help. The atmosphere immediately became tense. Kassi loudly questioned why I had been placed in that room as a new patient, even though Tabitha wasn't the one who roomed me. She then scolded Tabitha in front of me about a fan being on, saying, "You are freezing your patients out. Y'all already keep it too cold back here." As someone who is pregnant and was actually overheating, I felt upset for Tabitha. Throughout my visit, I could hear Kassi complaining to staff from nearby rooms and the front desk. Honestly, I was shocked someone could speak to coworkers that way and remain employed. Ironically, when Kassi came in to discuss my treatment plan, she was incredibly cheerful and helpful. She worked with me to make the treatment more affordable, and I scheduled my first appointment for the following Monday. The real issue came on appointment day. I woke up projectile vomiting and feeling miserable. Around 9 a.m., I began trying to contact the office about my 2 p.m. appointment. I called at least 12 times, tried the AI number online, called the Dallas office for help, and emailed the address listed on their website. I couldn't reach anyone. I wasn't even trying to avoid a cancellation fee—I simply wanted to know the policy and explain the situation. If I needed to come in anyway, I would have. Unable to get a response, I missed the appointment. Later that afternoon, they finally called. When I tried to reschedule, I was informed I would be charged a $75 cancellation fee. I explained all my attempts to reach the office. The front desk employee was kind and understanding, but told me the doctor would not waive the fee. At that point, I canceled my treatment plan and future appointments. A few days later, after receiving another appointment reminder, I called to confirm everything had been canceled. The front desk informed me that the office manager had ultimately approved waiving the $75 fee. By then, however, I had already scheduled treatment elsewhere and decided not to return. It tooks weeks of me calling, leaving voicemails, emails, texts to finally hear back that it had all been canceled. I was excited to have this behind me and had no plans of leaving a review and just wanted to move on and then I got an email saying that I owe them $75. The $75 that they said they would waive. The $75 that had I been able to get ahold of ANYONE from the office for the 6 hours I tried reaching out to them I would have shown up to avoid. I am not someone who leaves negative reviews and I try to be as understanding as possible at all times, but I feel so very upset and disappointed with this place.

I recently visited the dentist and had the pleasure of working with Ashley. She was incredibly helpful, understanding, and patient throughout my visit. She made me feel comfortable and took the time to explain everything clearly. I truly appreciate her kindness and professionalism! She made me feel at ease and took great care of me. I’m very grateful!

Not only did they get me in super fast, but I had a treatment plan and payments set up fast so I would no longer be in pain! Dr Frances is great, Kassi is the sweetest and Maura was so funny! Love my team!

This office was nothing but amazing from the first day I walked in, to every appt I had after that! Johanna and Dr Edmundson were amazing! Especially with the extractions I had done. He was gentle and made sure I was numb before he started pulling. Walked me through the process beforehand. Gave detailed instructions for after care. I'd give them 10 stars if I could! Highly recommend them! The whole staff is amazing!