Sedation Dentistry Waco TX

Exceptional customer service, friendly, and warm welcoming. I was informed about everything that was happening before it was done. My comfort with every part of the process was well considered. Natalie did an absolute amazing job with the examination process. Highly recommend seeing her again. Natalie.

I’ve got to say the staff here was awesome! From the moment Apzitie showed me to the room I was at ease (which is crazy because who likes going to the dentist), she kindly & clearly explained every step of the way. When Dr. Francies came in and did his exam I was nervous, but after we discussed everything and he had a ready treatment plan for me! I am not done and will be back, but at least I know the people are good and knowledgeable, which makes it a little better! Recommend ✅

Dr. Francies and the team here deliver exceptional dental care!!! Every appointment starts on time, the office is immaculate, and the technology is modern. Treatment plans are explained clearly, with transparent pricing and no pressure. The front desk handles scheduling and insurance smoothly, and communication by phone and email is prompt. I trust this practice with my smile and recommend without reservation.

Dr. Sonkar is wonderful! She did a great job. Very easy getting my implant. She is so sweet. Also Barbara is so nice and helpful. The front ladies are the greatest. Wonderful experience.

I do not recommend this dental office. I went in for tooth pain and was told I needed a root canal. After that procedure, I returned here for my crown. The dentist I was scheduled with was "too busy," so they had someone else prep my tooth and then left most of the work to a dental tech. The tech placed my temporary crown, which fell out less than 24 hours later, even though I hadn't eaten on that side. When I returned, the same tech laughed about it, which I didn't find funny. Another staff member reattached it but suggested it was my fault for chewing or grinding, and admitted the curing light hadn't even been used the first time. Over the next few weeks, I developed terrible odor and sensitivity under the temp crown. I was told I my crown was there on 9/5/25 (my appointment wasn't until 9/11/25), but the office later canceled my appointment without telling me. When I called to ask why, no one gave me a straight answer, and the manager avoided speaking to me entirely. They wanted me to take another day off to come back. Eventually, I had to go to another dentist, pay extra out of pocket, and was told that the crown this office ordered was too wide and unnaturally white compared to my natural teeth. To make matters worse, the overall office environment was unprofessional even basic things like outlet covers in the rooms were missing. Should have been my first clue! This was one of the most frustrating and careless dental experiences I've ever had. I left feeling disrespected, dismissed, and concerned about the long-term health of my tooth. If you value quality work, professionalism, and basic respect as a patient, I strongly suggest looking elsewhere.