Alison Matthews
Would not recommend, unless you absolutely have to. Staff was extremely friendly but no one knew what was going on. I went in for a cleaning and I left after 2.5 hours. The entire appointment had a lot of back and forth and waiting. Someone would come in, say "Hey you doing okay? Great, I'll get the doctor" or "I'm just getting set up and I'll be right back." They would maybe grab a pair of gloves, or move a chair from one side of the room to the other (and then move it back) and then make a comment that they were short staffed or technology was being slow. For the cleaning, they polished my teeth first, which was odd. The tech did not know what she was doing- the toothpaste was literally flying all over the room. It ended up in my hair, and all over my glasses and face. The dentist who "cleaned" my teeth was extremely rough. It's not uncommon for my gums to bleed or get nicked, but after an hour, they're still bleeding. The toothpaste that was used was still stuck in my teeth after. They did not floss as part of the cleaning. I had asked to get molds for new retainers, but it was more waiting and "oh the computer is being slow." So I left at the 2.5 hour mark.
The rooms are more like cubicles- they do not have doors. They also do not have sinks- everything is portable, like a pop up shop. Every room has two large flat screen TVs installed and mounted, but none of them turned on (not even the weather or like a reminder to floss). The rooms are freshly painted and decorated.
The person on the phone had suggested a same day appointment multiple times. The waiting room was packed. Another person who had the same appointment time as me was still in the waiting room after an hour. It felt like they're trying to get people in the door.
It felt like the two women who were interacting with me the most were not actually trained or authorized to perform work, but more like they were just supposed to stall.
Again, everyone was super friendly. I have some theories about how this place operates but I'll keep that to myself. It was not traumatizing and it was not the worst experience I've had at a dentist-but definitely the most bizarre. I had scheduled a follow up appointment at the beginning of my visit and I canceled it before I left because I would not want to return.